CompleteCase opened its doors in 2000. It is headquartered in Seattle, Washington with support and sales offices in Waltham, Massachusetts. CompleteCase has spent over a decade developing an easy-to-use affordable divorce service that generates guaranteed court-approved state-specific uncontested divorce forms.
Since its inception, CompleteCase has helped over 700,000 people get their divorce forms online. The process will take less than an hour and they will have your divorce documents ready for immediate download that you can then print, sign and file with your state court.
CompleteCase has built a reputation for its high quality divorce service. This has led to media attention; CompleteCase has been discussed on Good Morning America and NBC Today Show, covered on NBC, CBS, and ABC and has been written about in such publications as USA Today, Time Magazine, Los Angeles Times and others.
CompleteCase prides itself in providing world-class customer service with every purchase. With every purchase comes unlimited access to customer support specialists via phone and email.
You can use CompleteCase's divorce service if you live in any of the 50 states in the US (including Washington, D.C.) or if you live in Canada.
Of all the online divorce services reviewed on this website, CompleteCase is the only one who proudly displays their Better Business Bureau rating on their website. CompleteCase has maintained an A rating from the BBB for over 10 years.
How does CompleteCase work? A brief overview
CompleteCase has consolidated their do-it-yourself divorce technology into three simple steps. You must fully complete each step before your divorce forms will be ready for download. These steps, if completed in one sitting, should not take more than 20-30 minutes to answer.
Each of these steps are as follows:
1) Confirm your divorce qualifies
Before you can purchase the service, you will need to be confirm that your current divorce situation is compatible with CompleteCase. For them to assess this, you will need to answer questions similar to the following:
- What is your current state of residence?
- Do you know the present location of your spouse?
- Is your spouse in full agreement regarding this divorce? Are they willing to sign the divorce papers with you?
- Do you and your spouse have any children under the age of 18 from this marriage?
In most cases, your divorce will qualify. CompleteCase works in all 50 states. It is also a great option for same sex and military divorces online.
2) Answer questions about your uncontested divorce
The next step will most likely take you the longest amount of time to complete. In this step, you are asked a set of questions pertaining to your uncontested divorce. These questions are non-legal in nature. The answers you provide will be used to accurately create your divorce forms.
Questions will be broken down into the following sections:
- Date and location of your marriage
- Children and pregnancy information
- Properties and debts
- Filing party information
- Current home details
- Community property details
- Any community debts in the marriage
- Any other possible income sources
- Active duty military status
These questions may take some time for you to fully answer. In some cases, you might need your spouse to answer some of the questions. CompleteCase makes it easy for you to answer some questions and then come back later to answer the rest. In other words, you can complete these questions at your convenience.
Questions must be answered sequentially
It should be mentioned that CompleteCase will force you to answer each question sequentially. Unlike 3StepDivorce, where you can click “Next” and “Previous” between sections (even when leaving entire sections blank to fill in later), you cannot do this with CompleteCase.
Basically, this means that you will need to answer each question as it is asked – you cannot “skip ahead.” You can go backwards to re-answer questions in a previous section but unless you answer all of the questions on the current section, you cannot go forward to answer questions in a future section.
Personally, this not a dealbreaker by any means. However, for people (like me) who like to be able to skip around and answer questions in no particular order, beware that this is just not possible to do with CompleteCase.
3) Download, print and sign your divorce paperwork
Now that you have answered all the questions required to generate your divorce paperwork, you will be presented with a link to download your papers. The documents will be downloadable as Adobe PDF files. After downloading the documents, you will need to print them and then sign them to make the forms legal.
File your divorce papers with your state court
Upon signing your documents, the last step will be to file your divorce forms with your state court. CompleteCase includes detailed instructions on how and where to file your divorce forms.
What's included with every purchase
Having been in business for nearly two decades, CompleteCase has defined itself as a reliable divorce service. When you entrust CompleteCase to create your divorce paperwork, you get more than just documents. With every purchase, CompleteCase includes the following:
Get your final divorce papers quickly
With CompleteCase, you move at a self-guided pace. This means that you can finish your documents as quickly as you'd like using their user friendly website. Depending on the complexity of your divorce and how much information you need to provide, you can realistically have your documents ready to print and sign within 30 minutes.
Detailed filing instructions specific to the state you live in
Once you receive your paperwork, you don't want to be left out in the cold to figure out how to file the documents, where to file your papers, etc. CompleteCase takes the lead and provides you with comprehensive and detailed instructions on how and where to file your divorce documents.
Unlimited document revisions within 30 days of purchase
If you need to make any changes or adjustments to your divorce paperwork after it has been created, CompleteCase makes this quick and simple. Not only can you make unlimited revisions to your documents but you can do so within 30 days of your order. If you need to make changes to your documents beyond the 30 day period, there is a nominal fee of $5 per month to host your documents.
Documents delivered via 2-day USPS Priority Mail
Your divorce papers are delivered electronically for free. If you would like hard-copies of your divorce paperwork, CompleteCase will send you copies via postal mail. All mail is sent via USPS Priority Mail and is delivered within 2 business days maximum.
Unlimited access to support via phone or email
If you have questions or require support after purchasing, CompleteCase is available by toll free telephone and by email. I go into more detail about the available methods to communicate with support below.
Organize all of your case information in one place
CompleteCase makes it easy for you to store all the information related to your divorce. Keeping all of your case information in one place, accessible by a secure login ensures you don't lose track of anything important.
Calculate future child support payments
A simple to use tool is available that will calculate future child support payments.
Last will and testament with storage (optional)
If desired, CompleteCase will provision a free Last Will And Testament for you. CompleteCase will additionally provide lifetime storage of this Last Will and Testament.
Securing your sensitive information
CompleteCase understands that you have to share highly sensitive information in order for them to create your paperwork. It is for this reason that CompleteCase has invested heavily in the security of their website and data storage. CompleteCase takes multiple security measures to ensure the safety of your private information.
All communications are over SSL
All communications on their website are conducted across a 256-bit SSL (Secure Socket Layer) to ensure no information can be intercepted and disseminated by hackers. You can verify this by looking at the address bar in your browser. You should see a green “lock” icon. This indicates the website is actively encrypting communications.
Daily website security scan to identify weaknesses
As an additional security measure, CompleteCase has daily vulnerability scans performed on its website. This daily security scan is performed by McAfee. The scan is intended to try to pinpoint weakness and holes in CompleteCase's security. If any vulnerabilities are detected, they are immediately patched and fixed.
Device compatibility and language support
CompleteCase stands head-and-shoulders above the rest with their easy-to-use software. CompleteCase has spent over 15 years tweaking their technology to ensure not only the accuracy in their forms but also a great user experience.
Simple, easy to use interface
CompleteCase's simple and intuitive interface is compatible with all modern computers, laptops, tablets and smartphones. To access the CompleteCase service, you will only need a internet connection and a standard web browser (such as Safari, Chrome or Windows Internet Explorer).
No mobile apps available at this time
At the time of this review, CompleteCase does not offer any mobile apps. This doesn't mean that the service is not compatible with mobile. It just means that they do not offer natively developed apps for Apple and Android devices. To access CompleteCase from your mobile device, you will need to use a web-browser like Safari or Chrome.
Available entirely in Spanish language
For those who are more comfortable speaking in their native tongue, CompleteCase offers their award-winning service entirely in Spanish. You can access this by clicking the “Se habla” link in the header area of their website.
Customer reviews, ratings and feedback
CompleteCase has many happy customers and it isn't hard to find them. Browsing various resources on the internet, I was able to quickly pinpoint tons of positive reviews from real customers. Out of all the customer ratings I found, here are a few that stood out:
Customer support options (available 9a-8p EST)
CompleteCase sets itself apart from the rest with it's high standards of excellence when it comes to customer support. With every purchase, you are granted unlimited access to customer support specialists.
While they cant answer legal questions, the customer support representatives are available to assist you with any question you may have. This includes issues with filing your papers with your state court.
You can communicate with customer support experts on these mediums:
Toll free telephone support
Customer support is available via a toll free telephone number. Telephone support is not available 24/7. To talk to someone on their toll free number, you will need to call between 9am-8pm EST (Monday through Friday).
EMail based support
If you need a question answered during off hours, your best bet is to use the e-mail based support support option. You can send an e-mail to support 24/7 and they will respond to you as quickly as possible. In extreme cases, such as on weekends, you might wait up to one business day for a response.
CompleteCase charges a one-time fee of $299
CompleteCase charges a single, one time fee for their online divorce service. This includes everything from the downloadable paperwork to the comprehensive support after you receive after you have purchased your documents. The total cost is $299. There are no additional fees.
CompleteCase accepts all major credit cards. At the time of this review, they accept Visa, MasterCard, American Express and Discover as forms of payment.
Satisfaction guarantee with every order
CompleteCase offers a 100% guarantee that your paperwork will be accepted upon filing them with the court. If your documents are not accepted, CompleteCase will refund your money.
- Paperwork Accuracy
- Form Delivery
- Platform Ease Of Use
- Customer Service
- Satisfaction Guarantee